Frequently Asked Questions (FAQ)
Alloy Express Wheel LLC (Trade Name: Alloy Express Wheel)
1. What products do you sell?
We specialize in high-quality alloy wheels and tires for a wide range of vehicles, including cars, trucks, SUVs, and performance builds.
2. How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday) after payment is successfully received.
3. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (EST). Orders placed after this time will be processed on the next business day.
Same day delivery cut of time is 11:am
4. How long does shipping take?
We ship using FedEx Ground® and FedEx Home Delivery®.
Estimated delivery time is 5–8 business days (Monday–Friday) after dispatch.
5. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email within 24 hours.
6. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
7. What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express
Google Pay
8. In what currency are prices listed?
All prices on our website are listed in USD (United States Dollars).
9. Are taxes included in the price?
Taxes are not included in the listed prices.
Applicable taxes are calculated at checkout based on your location.
10. What is your return policy?
We offer a 15-day return policy from the date of delivery.
We accept returns for both defective and non-defective items, provided the products are unused, uninstalled, and in original condition.
11. Who pays for return shipping?
If the item is defective, damaged, or incorrect → we cover the return cost
If it is a non-defective return (change of mind) → the customer is responsible for return shipping
12. How do I request a return?
To start a return, contact us at Contact@alloyexpresswheel.com
with your order number and reason for return.
13. Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase. After that, orders may already be processed and cannot be canceled.
14. Do you ship internationally?
Yes, we ship to selected international locations. Delivery times and fees may vary depending on the destination.
15. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue with a replacement or refund.
16. How can I contact customer support?
You can reach us using the following details:
Phone: +1 (517) 220-2517
Customer Support Hours: 7AM – 5PM (Monday–Friday)
Email: Contact@alloyexpresswheel.com
Address: 625 S Waverly Rd, Suite A, Lansing, MI 48910, United States