Return And Refund Policy

Return And Refund Policy

Return & Refund Policy

Legal entity: Alloy Express Wheel LLC (DBA Alloy Express Wheels & Tires)

Effective Date: May 8, 2026

At Alloy Express Wheels & Tires, we want you to feel confident purchasing tires and wheels from us. We aim to provide a smooth, transparent, and hassle-free experience from order to delivery.

Return Window

We accept returns within 30 days of delivery. Requests submitted after this period will not be accepted.

Fitment Responsibility

Customers are responsible for ensuring the correct tire size, wheel specifications, and vehicle fitment before placing an order. We strongly recommend using our vehicle fitment tool to confirm compatibility. Alloy Express Wheels & Tires is not responsible for fitment issues resulting from incorrect information provided by the customer.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unused and not installed or mounted
  • In original packaging with all accessories, hardware, and documentation
  • Free from damage, wear, or modifications
  • Proof of purchase required

Important: Tires that have been mounted or wheels that have been installed are not eligible for return under any circumstances.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 72 hours of delivery at contact@alloyexpresswheel.com
  • Provide your order number and clear photos of the product and packaging
  • Do not install or use the item — installed items cannot be claimed as damaged

Once verified, we will provide a replacement or full refund at no cost to you.

Non-Defective Returns (Change of Mind)

  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable
  • A restocking fee of up to 15% may apply
  • Refund issued after inspection and approval

Non-Returnable Items

  • Used, installed, or mounted tires/wheels
  • Tires that have been driven on
  • Custom, special-order, or vehicle-specific fitment products
  • Clearance or final sale items

Return Process

To initiate a return, email contact@alloyexpresswheel.com with:

  • Order number
  • Reason for return
  • Photos if applicable

Once approved we will provide return shipping instructions.

Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • We strongly recommend a trackable and insured shipping method
  • Refused or undeliverable shipments may incur return shipping fees and restocking charges

Refunds

  • Processed after inspection and approval
  • Issued to the original payment method
  • Allow up to 10 business days after approval

Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this period orders may already be in process or shipped and cannot be cancelled.

Exchanges

We do not offer direct exchanges. Return the original item and place a new order.

Contact & Support

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